A court chatbot can answer a question in seconds. For a clerk’s office, the more consequential question comes first: where does that answer come from, and how much control does the court retain over the information behind it?
TextGov builds Court Chatbots around information selected and maintained by the court. Website content, forms, policies, ordinances, procedures, and approved frequently asked questions can form the knowledge base, giving the public a conversational route to established court information while keeping the system within defined operational boundaries.
Build the Chatbot From Information the Court Already Uses
A useful Court Chatbot begins with the same material staff rely on when answering routine public questions. TextGov can build its knowledge base from court website content, forms, policies, ordinances, standard operating procedures, documents, and approved FAQs.
